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FAQ

Do you offer samples?

Yes! You can purchase samples here. SAMPLES

What is your turnaround time?

Our production time can range from 5-7 business days. 

How do I upload my files?

If you need more visual guide, we have a video located here: How to Order. If you are on a desktop/laptop the button will be under the ADD CART button. If you are on a mobile device, the upload button will be a bit further down, under the ADD CART and PRODUCT DESCRIPTION. You can upload up to 30 files, once you add files, click the SUBMIT button to finalize file upload. OR you can email your files to, stickerbirbs@gmail.com, and title the email with your order number. 

How do I setup art files?

Die-Cut:

  • Please send PNG no background images, or JPEG 

  • Image resolution: 300 DPI 

  • Please, make sure images are sized to the size you want.

  • Cut lines will be made for you, so no need to send any cut lines. You can send cut lines if you feel like doing so, just send us pre made outlines in a PNG (NB) image that excludes the art.

  • If you want colored borders, please create the colored border around your image prior to sending file to us. Please inform of the sticker needing colored outlines in comment box.

Sticker Sheet:

  • Please send PNG no background images, or JPEG 

  • Image resolution: 300 DPI

  • Please leave about 0.25" of line space between stickers on your sheet, this way cut lines can be made without problem. 

  • If there is any issue with your file, I will reach out to you via email.  

  • If you would like to create your own cut lines, please send them in a separate PNG file that can be placed over your image file.

Will my stickers be shared anywhere online?

You have the option to choose to allow your stickers/art to be shared on our social media and website. Typing YES or NO will let us know if we can, or cannot share. We will tag the respected artist of the art when given your @ in the tag info box when ordering stickers.

Do you accept large orders? (500+)

Yes, we accept large orders. We do ask that large orders be made further in advance to your needed date, as it takes time for us to fulfill larger orders 7-14 business days.

What if I want to order stickers as a rush order?

Rush sticker creation is currently not an option on our new website, but we do offer fast expedited shipping for $30. That shipping option is through UPS 3 Day Select, if you need it sooner though, always feel free to reach out to us, we are available via contact page, email: stickerbirbs@gmail.com, or on instagram @Stickerbirbs

What are your shipping options?

Please check out our shipping page for full details on shipping.

What is your policy on REFUNDS?

Details for Refunds are available on our return & refund page.

Can I order custom size stickers?

We do not do custom sizes, not at this time. Whatever sizes you select during your order process are what your stickers will be. When sizing stickers, it will be based off the side that has the longest length.

Can I do in person pickup?

We do offer in person pickup! The option will be available to select when picking shipping option. The option will state where our next pickup location will be (usually a convention event). If we do not have any events planned, the option will not be available.

How do you create stickers?

We are a small operation that makes stickers from a home office, we utilize silhouette cutting machines and two photo grade printers to print your stickers.

Are your stickers car safe?

We do offer stickers that can be placed on cars now! Checkout these stickers here: Weatherproof Vinyl. These stickers lifespan are estimated 1-2 years depending on conditions they are under. 

Can I keep tabs on my orders progress?

Yes! You can go to our order queue page to keep track of your orders progress. We update that page manually as we work on your order.

Do you ship anywhere outside the US?

Currently it is not an option at this time. We are actively studying the best options though so our stickers can become available to those outside the United States.

Shirt Preorders

Shirts in shop are currently PREORDER only, so some production time will take place between purchase. Estimated ship out times will be shown on preorder listing.

Shipping price for shirts

Any clothing based items in the merchandise shop now, and in the future, will automatically be given a flat rate shipping of $8. You can still opt for rush shipment (though that will not rush production time on making shirt). If you combine a shirt purchase with custom sticker orders, you will automatically be given the $8 flat rate at checkout to cover proper shipping cost. Any order $80+ automatically gets free shipping.

Flat Rate shipping?

All custom sticker orders have an automatic shipping rate of $5, free shipping on orders $80+. This same flat rate applies for merch orders from the Sticker Birbs official shop as well, EXCLUDING shirts (shirts are a $8 flat rate).

Why is there an upload button on merchandise product page?

Please IGNORE that. That is a mild flaw on our website design, we cannot remove that button without removing it from ALL product pages. Removing that button would result in it disappearing from the custom sticker pages, and that is something we definitely don't want.

eGift Cards

We now offer eGift cards! Just enter the information needed to create your gift card, schedule a time for it to be emailed to your friend (or even just for yourself), and give someone the gift of custom stickers (also can be used in our Sticker Birbs shop as well)! Please note: Purchases of eGift cards must be purchased separately, eGift purchase cannot be added to your cart when making other purchases on our site.

Turnaroud Time
Samples
How to Setup Art
Sharing of Artwork
Large Orders
Rush Order
Shipping Options
Refund Policy
Custom Sizes
In Person Pickup
How to upload files
How do you create Stickers?
Are your stickers car safe?
Can I check on order progress?
Shipping outside US
Shirt Preorders
Shirt shipping prices
Flat Rate shipping?
Why is there an upload button on merchandise page?
eGift Cards
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